Refund policy
Refund & Return Policy – Snack Ritual
At Snack Ritual, we take great care in preparing and packaging every order. Because we sell freshly made food products, our return and refund policy is designed to be fair while accounting for the perishable nature of what we make.
Eligibility for Refunds
We accept refund requests in the following situations:
- You received a damaged, defective, or incorrect product
- Your order was lost in transit and not delivered within the expected timeframe
- The product quality was significantly different from what was described
Because our products are perishable food items, we are unable to accept physical returns. Please do not send products back to us.
How to Request a Refund
To initiate a refund, please contact us within 48 hours of delivery at 📧 snackritual@gmail.com with:
- Your order number
- A brief description of the issue
- A photo of the product (if damaged or incorrect)
We will review your request and respond within 2 business days.
Refund Processing
Approved refunds will be processed to your original payment method within 5–7 business days of approval. You will receive a confirmation email once the refund has been initiated.
Order Cancellations
Orders can be cancelled within 12 hours of placement, provided they have not yet been processed for shipping. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, email us at snackritual@gmail.com as soon as possible.
Non-Refundable Situations
We are unable to offer refunds in the following cases:
- Refund requests made more than 48 hours after delivery
- Dissatisfaction due to personal taste preferences
- Damage caused by improper storage after delivery
- Incorrect address provided at checkout
Contact Us
For any questions about your order or this policy, reach out to us at: 📧 snackritual@gmail.com